Just a reminder to the people who are following us through Netvibes or some other feeds. We have moved away from WordPress.com’s hosting and the correct URL to our feed is http://feeds.techiteasy.org/techiteasy/feed
Thanks,
Tech IT Easy
http://www.techiteasy.org/
Just a brief and boring update to you all. We moved to a new server. This change will only affect you if you still use the old jeremyfain.wordpress.com address. If you use www.techiteasy.org, everything should be fine.
If you do see this from your feed reader, change your RSS feed to http://feeds.techiteasy.org/techiteasy/feed
No other changes (I think) and we’ll be making some slow adaptions to the site, as allowed by the more liberal hosted WordPress installation.
That is all.
Vincent
We’ll be migrating Tech IT Easy from wordpress.com to a self-hosted solution these coming days, so I won’t be posting much, I don’t think. In the mean time, here are a few things flying through my head.
Jason Kottke pointed me towards an anti-fashion-industry trend lead by some women: the wearing-one-dress-slightly-altered-day-in-day-out-trend. Somewhat jealous, because it seems so efficient (and thus manly), but I don’t think men can get away with doing something like that, do you? Then again, men also don’t look quite as attractive…
I’ve heard several stories of entrepreneurs setting up their companies that they can operate it independently from a location, and if you’ve read some of my posts on “designing companies” and mobility, you know that I feel very strongly about doing something similar. In VAT-law, there’s the rule that you can’t locate your VAT-payments to a VAT-friendly country if you’re doing significant business in the VAT-unfriendly country. I’m guessing it’s quite similar with virtual offices. If your business activities tie you to a particular location, than that is a ‘tax’ that you have to pay.
Since there are plenty of smart tax-lawyers around who know their way around the loop-holes, perhaps it’s time for some ‘expert-consultants’ that help entrepreneurs become location-free?? The 4-hour workweek guy comes to mind.
I grew up in a library, one which my father built, so I may have a different perspective from people growing up in the more digital, paper-free world. But, to me, libraries are magical and comforting. One of the first things I did, moving to Luxembourg, was to move many of my books here (with more on the way) and asking my boss whether we can set up a library.
More broadly, a library to me stands for building and storing knowledge, whether for individuals or groups, and is a source of creativity, innovation, and also trust. Large consultancies are most famous for doing such things and if you saw the virtual universities some of them have train their staff, you’d be amazed.
No great point to this story, except that I hope that as an entrepreneur/manager/CEO you’ll also consider how to improve the lives of your employees sometimes, as well as consider that your company, which is essentially a living organism, will only benefit from having more knowledge inside of it.
On that philosophical note, I.. am.. out.
Vincent
As someone entirely new to the world of finance (apart from the theory of course), I get a lot of beginner tasks to do. One of these, I found, has had a dramatic effect on my writing (in the positive sense), and basically consists of transcribing a 40-page legal document from (tree-)paper to Word.
This simple repetitive action of typing I don’t know how many words per minute for several hours a day, along with the entire (for lack of a better word) boringness of the subject-matter, means that, pretty soon, your fingers-muscles become as strong as Arnie in his hay day (picture), allowing you to write up your thoughts that much faster. I imagine a similar effect arises from coding and would think that the coders on this blog would find more time to write.. but hey. 
The greater point to all of this is that there are no short-cuts to getting better in any craft, apart from more and more and more practice. There are plenty of books on grammar and how to write a novel, which are probably useful to read in regards to the structure of sentences and longer texts. But in the end, the most pleasurable thing of it all is to not have to spend too much time thinking about where the keys are located on your keyboard and instead be able to focus on the greater point of your writing: what you are trying to say!
Vincent
P.S. One negative thing to add: I don’t particularly think that typing all day is very good for the fingers. Can anyone suggest an RSI-preventative keyboard or is any extensive physical finger-labour bound to end up in walking around with the claw all day?
I feel like I’ve already complained enough about the state of mobile telephone on this blog, particularly where it relates to roaming across countries, which just plain sucks. It’s not just mobile telephony, of course, it’s also public transport, where you have to get special discount cards per country, while we live in a so-called united Europe.
You don’t notice this so much within large countries, like France, Germany, and the US, but you definitely notice it living in the tiny Duchy of Luxembourg. It is therefore an absolute must to a. negotiate higher wages when you start here, to compensate for those costs, and b. the lower taxes compared to the more socialist Netherlands are a nice bonus.
That said, THINGS MUST CHANGE !!! I feel, I cannot say this enough, but there is something very wrong if you go from an all-you-can-eat mobile internet contract for €27 – €50 per month, to paying something like €1 – €5 per MB of data as soon as you move 2 metres (6 feet) across the border!
I’m as against big corporations and government as the next guy, but in this case I favour more consolidation amongst mobile operators and public transport companies (even so, just because I have a T-mobile account in the Netherlands, doesn’t mean that I pay any decreased roaming fees in T-Mobile’s birth-country, Germany, no sir!).
Rather than consolidation, I am even more in favour of large networks infrastructures that are rented out at the same price to companies in different countries, which in turn act as nothing but a language interface for those services (at a minor surcharge). I think this is actually already happening, but the minor surcharge is really abused to the max. in most cases.
Whatever the case, Business-travel in Europe sucks (even more so globally, of course), and I feel that the only way to get around it now is to make more money (as if travelling was a luxury!?) or never travel at all, both of which are, to say the least, inefficient solutions to what should be a simple problem to solve. … as long as, of course, people of all nations get their heads out of their respective a##es (That’s right, I said a## on Tech IT Easy).
End rant,
Vincent
(Apologies for all the swearing. That’s really not like me.)
This in reference to the accusations (1, 2) that Techcrunch made towards Last.fm, which have been criticised by many, not least by Last.fm and CBS itself. For those that haven’t been following it, accusations were raised at Last.fm for sharing (private) user-data with the RIAA, the US institution best known for suing old ladies for sharing music on their PCs. Recently, CBS/Last.fm issued another statement that these accusation are completely false. More recently, today in fact, news was released that the Last.fm founders quit. Now, I, as a blogger and not a media-person (there is a difference), don’t think that this last piece of circumstantial evidence bodes well for CBS/Last.fm.
Let’s first define media and truth as I think its relevant to the discussion. By media, I mean any publication that has it in their core-statutes (or whatever they are called) to inform the public as accurately and honestly as possible. This excludes blogs, in my opinion, as most of us have made no such agreements with our readers (sorry, guys!). Instead, some of us use it as a diary, others as a commentary, and others as a pseudo reporting service (on Tech IT Easy, we try to restrict ourselves to two and three). Techcrunch, on the other hand, while having started as a blog, can now easily be called an organisation reporting the news, with all the conditions that come with it.
Truth: in the media, truths are verifiable facts. You can verify facts in two ways. One, by quoting your source, preferably primary, short and simple. Two, by being a reputable source yourself. In other words, the Financial Times can tell us that an anonymous source has told them that Martians have visited the president and that statement will hold more value than if I told you that Martians have visited the president. Why? Because the Financial Times has more to lose than me (perhaps).
While Techcrunch is obviously not the 121-year old institution that is the Financial Times, it is in many ways it’s equivalent in this time of new online-focussed media. It has a lot to lose by giving out the wrong information. Techcrunch repeated its allegations several times even, without quoting sources I should mention, which leads me to believe them.
So why not trust CBS/Last.fm over Techcrunch? One, a corporation stating that it hasn’t done harm to its customers is simple self-preservation. Two, while I have been following Last.fm even before it was Last.fm, and while I actually find its founders very sympathetic, I think that they experienced the hypocrisy that corporations sometimes live by (it may be in their statutes even), and decided to quit. If this happened to my baby, I would quit too.
I am not saying that everything Techcrunch writes should be taken at their word (nor even the Financial Times), but as recent history has shown us, there is something wrong in the world of the music- and video-industry (you know, that other media-industry), and the only protection we regular people seem to have, is the media calling them out on the sometimes very nasty things they do. And while we should keep double- and tripple-checking the facts, if only to keep the Techcrunches et al. on their toes, if the RIAA is involved and a big company like CBS, I think I’ll side with public media.
End blog post.
Vincent
P.S. the irony: I think that CBS is also a news reporting organisation. However, in the case of the Last.fm “business unit,” it is not!
Tired of the gazillionth post about 10 marketing tips for social marketeers? Tired of marketing all together? I think there’s a reason for that, it’s because marketing should be invisible!
Let me give you a brief example and then I will stfu. For my high school, I’m organising a reunion together with a team of 2-3 people. We started a Facebook group, ca. 140 people from all over the world have signed up. We hold mass-mailing campaigns only to find out what people’s preferences are. We use that data, derived from poll-answers mostly, and design, hopefully, the perfect reunion event.
When the day comes, this September, I’m sure someone is going to say: “thank you for all the work you did.” But that’s b#llsh#t! Because it wasn’t us doing the work, it was everyone filling in what they wanted and everyone designing their own event. All we did was mediate, using the free tools that are available to anyone at zero effort.
That’s the way all marketing should be. Because if you think about it, marketing is about giving customers they want. And how do you do that? You listen to customers, stfu, and deliver.
Vincent
Let me just start with that I don’t hate Windows, far from it! I like that I can run most applications on it and, let’s face it, it is still a Windows-centric world, so knowing your way around the operating system is a fairly important skill.
As the latest update to Mac OSX Leopard, 10.5.7, has caused some mayhem on my company’s server (something to do with DHCP constantly refreshing my IP, if you can help buzz me), I am now booting into Windows XP via Bootcamp. Additionally, my boss also ordered me a new Dell PC to persuade me to “be like the rest of ‘em” (my own words), but really more to do with security: we work in a Financial Trust, which means that we deal with highly sensitive data that shouldn’t be stored on any laptop, really!
OK, so how do you, as a Mac-user, survive that Windows experience (slash “Trauma”)? Here’s what I did:
As you might have noticed, the “Mac Experience,” to me at least, is not about Application support, it’s about productivity, i.e. doing stuff quicker, which the Mac excels at. Everything else, from Microsoft Office to Mozilla Firefox essentially works the same and, in several cases better, on Windows, so no survival guide needed there.
While I will never enjoy the Windows experience as much as the Mac one, these few things have made my life a little more bearable. If you have some nifty tricks to share that have made your Windows experience better, please share them in the comments!
Vincent
P.S. One thing I would still love to have is a system-wide spell-checker like in OS X.
Background: This is an advice that I am giving to someone, who is a traditional artist. She paints and tries to sell her paintings. By writing this down for you, the public, I don’t think I am revealing critical information, in that it is a common sense approach to building a sustainable business. It does not address two critical factors: the intellectual property (which is the art) and the marketing (which comes in part from quality and in other part from choosing the right sales channels).
Here is the situation: I like (her) paintings, but they are very work-intensive. Each painting can take anything from 2 weeks or more to produce and the end-price reflects this as well. In today’s economy, in any economy, this means that there is a segment of the population that will not be able to afford it it. Museums, who display art worth millions, have overcome this problem quite elegantly, by selling posters and postcards of these art-pieces. Countless other art-industries are based on turning a singular piece of art into mass-produced widgets. Similarly, I think it is much more efficient, for more reasons than the work alone, to do something similar for the independent painter. Again, I don’t think this is a trade-secret or anything; the quality of the art and the sales channels are most critical aspects.
In any business, there are two types of cost. These are fixed and variable. Fixed costs are often significant costs and difficult to remove. A workplace is a fixed cost, so is some of the material used to produce a painting. Variable costs are smaller, often more flexible costs, incurred regularly. Paint would be such a cost and you can affect the cost of producing a painting by using different paint. It’s not quite as easy to change the workshop you work in from painting to painting.
Following is the action-plan:
Some … pause in that last point because how can a business man or woman really know that these are the sales they will make? My advice is therefore to keep costs as minimal as possible at the start, focussing a lot on developing the actual sales process.
That’s it really! And it reflects how hard it really is to go from having an idea (and preferably also the skill) to a profitable business. From a right-brained creative approach, you have to do some left-brained accounting, and from a product-focussed, perhaps introversive approach, you now have to become outgoing, market-focussed, and sell. Not easy!
As with all big projects, from writing a thesis to climbing a mountain, it’s my opinion and what I have learned so far, that it is always better to break it down into simple steps, see the relationships between different processes, and understand how the whole project is put together.
I always welcome discussion, so if there is an error in my logic somewhere, please, please contribute through a comment!
Vincent
The “Captain’s Chair” is what I call the chair of the entrepreneur which always has to be filled and which sits prominently in the middle of the office and all the business being conducted within. It comes out of the simple evolution from running a 1-man show, and then hiring on more people to do the work. It also has a lot to do with how sensitive the service is that is being released, and when customers expect services to be at the same level of professionalism that the initial founder has always displayed, it is understandably hard to let go.
It is also a trap that is being written about in plenty of business “self-help” books and is, in my opinion, best solved through designing processes to be as failure-free and as simple as possible. In other words, like the preparation of a McDonalds hamburger, which is a scientifically designed factory process.
One public example of the captain’s chair phenomenon is Micheal Arrington’s Techcrunch, which has, until recently, always been run out of his own apartment, and even today he is (I believe) the no. 1 editor and certainly the no. 1 PR guy. In no other media publication of that size (in terms of readership numbers, not company size) does the founder take such a prominent and involved position and, physically and mentally, I’m sure, it is taking its toll on Arrington. Similarly, I know several small companies, where this is a problem, with similar consequences on the founder.
This is not to say that doing the opposite is necessarily a good thing. As perhaps the case of Starbucks showed, which recently had to ask its original founder, Howard Schultz, to return to the captain’s chair, sometimes an organisation can forget the original values it was based on and do some silly things. In Schultz’s case, I have actually always blamed its problems on his book, which was essentially a franchise manual for anyone who wanted to set up a coffee-shop, and which might have also inspired McDonalds to basically become an affordable Starbucks alternative for the masses. A story for another day, but I think the current Starbucks model is doomed and Schultz will have to redesign the company’s business model from scratch.
There is certainly a careful balance that needs to be maintained when designing a company to both expand a business’s reach, without losing the heart of the business. Together with the simple process of “preparing a burger,” you need to instil the values that also lead to the “smile” that accompanies the sale of the burger and leads to a satisfied customer (and his return-visit).
Designing companies must thus, in my opinion, be a rich process, involving the founder(s)’s, the employees’, and customers’ input, finally leading from the single business to the chain of businesses serving all customers equally or superiorly well.
Vincent
This is an angry post, so ignore if you can’t handle it. Nothing is as frustrating to as staring at a blank wall. And to continue to use that analogy, nothing is as frustrating as staring into the face of someone who radiates “there’s nothing I can do” or “there’s nothing I will do” to solve your problem. And the same for talking to people on the phone, etc.
Apart from the personal defects these people have (developed), two main reasons, that I can identify, cause this problem:
How the problem manifests itself is in several ways:
As a consequence, you have to be a master of patience as you face “wall” after “wall” after “wall,” trying not to tell these people how much they really frustrate you (of course, they already know).
I remember reading recently that electronic voting will never happen because anything that can be hacked, will be hacked. So I guess, we will always have to go to a physical office and vote by pressing a button (at least some innovation there). And I guess that signatures can always be faked, when sent via email or fax, so perhaps snail-mail will continue to exist (apart from the very profitable packet-sending business, which, thanks to e-commerce, is here to stay). And I also guess that because each of you speaks their own language and each entrepreneur decides at the start to reinvent the wheel, aka do things their own organisational way, that cross-cultural and -organisational inefficiencies will continue to exist.
When you think about it, the real problem is that humans aren’t telepathic, because if the “wall-person” in front of me could read my mind, they’d be a lot more helpful.
Yes, this was a “what I’d like,” that no one will be able to solve ever.
Vincent
I used to do this on my food & retail blog and it kind of helped me remember what the heck I wrote about every month. I hope you enjoy it too.
My favourite posts for the last month include (in no particular order):
Next month, more of the same, and hopefully some other authors for me to pimp… we’ll see.
Have a nice weekend.
Vincent
If you think about how the iPhone was launched so many months ago, or rather at what stage the iPods were at, you know that apps were always on the horizon. The iPod G5 introduced a wider range of games that you could buy through the iTunes store, which already introduced us to the idea of buying apps, well games really, through that venue.
When the iPhone arrived, there were NO apps; App-support was basically web-coded widgets with limited functionality. The reason for this was, I believe, that there was no competition to speak of + perhaps the complexity of setting up such a venture. Apps for other phones existed, ok, but it was either in a decentralised fashion (Java for instance), or very centralised and very limited in its offering (e.g. Blackberry & Palm), at least compared to the current iTunes store.
It took pressure from the market [jail-breaking & media] and perhaps already the idea in the back of Apple’s heads to release the app-store a little over a year after the initial device was launched. When it did launch, there was lot’s of hype, lot’s of love, and good news for Apple iPhone numbers both on the device-sales side and that of app-sales.
How the other device makers reacted was two-fold and really quite half-heartedly. Most hardware makers focussed on what they did best: hardware. Touch-screen after touch-screen device entered the market. The most interesting software-based strategy came from Google, which, I guess, realised the potential of mobiles as computing platforms and, more importantly, as search/internet/”revenue for Google” enabled devices in everyone’s pocket.
The current app-store offerings are still lacking with many big parties attempting to launch one for their platforms. The key-factors in terms of adoption seem to be having a critical mass of both users and developers, both of which represent a chicken & egg problem for many, something that the initial iPhone circumvented quite elegantly.
The most promising devices today are Google-/Android-powered phones and the, still somewhat vapoury Palm Pre. The latter seems to be the most competitive, hardware-wise, with much ex-Apple talent having contributed to the Pre’s development. On the App-store front, it’s still very early days, but reports are disappointing.
So, the question is, what can phone-makers and software-makers do to compete with the new “Microsoft” (=Apple) of the mobile space? The choice, to me, appears two-fold:
By the wording, it’s obvious that I prefer the second option. As good as the iTunes store is, it isn’t amazing for developers and it isn’t as profitable for Apple as one would think either. The biggest problem for competitors is similar to the music-situation, that Apple has critical mass, which attracts the greatest amounts of customers and is a nearly insurmountable challenge for new entrants.
Where Apple clearly leads is in its developer-support, which isn’t quite as apparent from other software/hardware makers, except perhaps Microsoft (but mainly on the PC-side) and perhaps Google. Palm, as yet, does not offer a comparable service to developers, or to put it in another way, Palm developer conferences are not yet sold out in the way Apple’s WWDC is each year.
Final thoughts:
Note: I purposefully left the links towards the end, because it allows for a more time-efficient, easier to write (and, maybe, read) article. Links with additional info are included in below list:
This is not a show-off post, more a question about making the transition from student-hood & freelancer to professional. Working at a financial trust, whose very name suggests that we should be trustworthy people, I like to think that being nice and creating things that people love, is also good for business.
At the same time, a business is about turn-over and offering good value for money, and I sometimes feel that blogging and other stuff can distract from these commercial activities.
How do you feel about it in your job?
Vincent
